Google Drive is so cool. Particularly when you can work on documents even when you’re not connected to internet. So after receiving a new MacBook Pro for work, I was eager to install Drive to my computer. Then I hit a glitch.
I installed Google Drive onto the computer and then I went to click on the Drive icon on the top toolbar an the error message read: “Error – click here to sign in again.”
I clicked to sign in and up pops the sign in window with my old Google Apps username that I had while working for another school — which had been disabled. Unfortunately, I was unable to sign in with my old password because the account is deactivated.
If I try to sign in using my personal account, it says that the account that I signed in with doesn’t match the connected one.
Here I am unable to disconnect because the Preferences menu option is ‘greyed out’ from the drop down menu. So I tried to uninstalling and reinstalling the app, but it stays connected to the old account — the syncing power of Google!
Bummer (in this case).
Here’s what I learned to resolve this frustrating issue.
1. In the Finder, choose Go > Go To Folder
2. In the Go To Folder dialog, type ~/Library
3. Click Go
4. Once you’re in the ‘Library’ folder, click on Application Support > Google > Drive
5. Copy the sync_config.db and save it somewhere as a backup
6. Delete or rename the sync_config.db file
7. Relaunch Drive
The old account shouldn’t be there anymore after you completed these steps.
If you’re still unable to access the ‘Library’ folder because it’s hidden, please follow these steps:
1. Open the Terminal
2. Type the following: defaults write com.apple.finder AppleShowAllFiles TRUE killall Finder
3. Try to access the ‘Library’ folder again.
I hope that helps!